Customer care

Shipping, delivery & returns

Last updated September 23, 2026

Made-to-order production

Fine-art prints are produced after an order is confirmed. Online purchasing is currently unavailable; current production timing, delivery options, and shipping charges are provided with each print quote.

Order review

Customers should review the photograph, material, dimensions, finish, frame, border, mat, and delivery address before payment. The order confirmation will preserve a snapshot of the selected options.

Damage or production defects

Report shipping damage or a production defect promptly and include photographs of the print and packaging. Retain the print and all packaging while the issue is reviewed.

Returns and cancellations

Because prints are made to order, cancellation and return eligibility depends on production status and the type of customization. The terms for a quoted order are provided before payment.

International delivery

International availability is confirmed individually. Any customs charges, duties, taxes, and estimated delivery timing are disclosed before an international order is accepted.

Questions can be sent through the contact page or to michael.kennedy@ku.edu.